West Bend Adds New Functionality to TransactNOW

Windsor, CT — West Bend Mutual Insurance Company has added personal policy view to their existing TransactNOW implementation. Since October 2003, AMS agents representing West Bend have been using TransactNOW for personal and commercial lines billing and claim inquiries, and accessing Carrier Passport from these inquiries to gain access to West Bend ’s agent Web site. Adding policy view inquiries adds significant time savings for West Bend agencies.

TransactNOW enables AMS management system customers to process business transactions with carriers via a real-time single-entry workflow, without having to leave their system. It was initially launched with billing, claim and policy view inquiries. T he Carrier Passport feature came later, allowing users to go directly from the TransactNOW inquiry to the full spectrum of functionality available through the carrier's Web site without opening up a new Browser window.

In the 11 months since its launch, more than 2400 agencies are processing nearly 60,000 transactions a month using TransactNOW, and the numbers continue to grow every day. TransactNOW uses ACORD standards and XML technology to integrate carrier web site functionality into agency management system workflow. This means transactions and carriers can be rapidly added, and agents can rapidly deploy. Developed in close cooperation with The AMS Users' Group, TransactNOW is available to agencies using all AMS management system products.

For further information, contact AMS at iisg@amsworld.com.

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