AMS Announces Service 24/7
Allows agencies to be “always open” with round-the-clock
customer self-service via Internet or phone
Indianapolis, IN (April 27, 2004) — Insurance software vendor AMS Services Inc. has introduced Service 24/7, a comprehensive suite of solutions that enables agencies to provide 24-hour service to their policyholders.
Using Service 24/7, when an agency service representative is not available, policyholders can get information about their insurance policies directly through the agency’s Web site or from the AMS Call Center . Information collected is fully integrated into the AMS management system.
“Our customers want to provide service to their clients after hours and during other times when the agency staff is not available,” Dave Shea, president, AMS Services, said. “With Service 24/7, AMS agencies can provide the value added services they need to attract and retain customers and be assured that all interactions are accurately captured in their database.”
The Service 24/7 solution is easily customized by the agency to fit their service needs. Internet screens are designed to look like the agency’s Web site and Call Center service representatives use the agency’s name when they answer the phone.
“The call center is a must-have basic for any provider of this service and anyone wanting to deliver the ‘Trusted Choice’ promise of 24/7 service. AMS’s call center is awesome, but there are other things that really set AMS Service 24/7 apart from the competition, said Jon Jenson, president, Correll Insurance Group, Spartanburg , SC.
He continued, “First is the fact that this is done in “real time” and uses the most current data available in my agency’s database. Updates are recorded right in my system and the appropriate personnel alerted when someone accesses the system or contacts the call center, without relying on email or some separate process. The second difference is seamless integration. Third is the ability to customize the system and the scripts, making it our own. And finally, it is the confidence I have in AMS as my vendor.”
For more information about Service 24/7, contact AMS at 800.444.4813 option 3
About AMS Services
AMS Services, Inc. provides software and automation services to insurance agents,
brokers, carriers, banks, managing general agencies and other distributors of insurance and
financial services. To learn more about AMS products and services,
call 800.444.4813 or visit our Web site at www.ams-services.com.