West Bend Adds New Functionality to TransactNOW

Windsor, CT —West Bend Mutual Insurance Company has added commercial policy view to their existing TransactNOW implementation. Since October 2003, AMS agents representing West Bend have been using TransactNOW for personal and commercial lines billing and claim inquiries, and accessing Carrier Passport from these inquiries to gain access to West Bend's agent Web site. Personal policy view has been available since March, 2004.  Adding the commercial policy view inquiries adds significant time savings for West Bend agencies.

TransactNOW enables AMS management system customers to process business transactions with carriers via a real-time single-entry workflow, without having to leave their system. Initially launched with billing and claim inquiries, AMS has added policy view inquiries, Carrier Passport, real-time endorsements, quote-and-issue and much, much more. Carrier Passport enables users to go directly from the TransactNOW inquiry to the full spectrum of functionality available through the carrier's Web site without manually having to open up a new browser window.

Since its launch early in 2003, more than 3,600 agencies are actively using TransactNOW. TransactNOW uses ACORD standards and XML technology to integrate carrier Web site functionality into agency management system workflow. This means transactions and carriers can be rapidly added, and agents can rapidly deploy.  Developed in close cooperation with The AMS Users' Group, TransactNOW is available to agencies using all AMS management system products. For further information, contact AMS at iisg@amsworld.com.

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