AMS Adds West Bend Mutual to Growing List of
TransactNOW™ Carriers
Windsor, CT — AMS Services, Inc. today announced that West Bend Mutual has joined TransactNOW, offering their AMS agents billing inquiry, claim inquiry, and immediate sign-on to the West Bend Mutual Web site via TransactNOW's new Carrier Passport feature.
Introduced this past March at the AMS National Users' Group Conference, TransactNOW is AMS's newest interface offering that enables AMS management system customers to process business transactions with carriers via a real-time single-entry workflow, without having to leave their system. Transactions available today are personal and commercial lines billing, claims and policy view inquiry. In just six months since its launch, over 1900 agencies have begun using the product, and the numbers continue to grow every day.
"We are extremely pleased to provide the TransactNOW solution to our agents. Carriers have long benefited from the productivity gains afforded by their Web sites, West Bend included. However, our agent partners must enjoy productivity and service gains as well. TransactNOW affords these gains for AMS agencies in spades while leveraging the carrier's investment in their Web sites. Talk about a win-win!" according to Tom Lindell senior vice president & CIO of West Bend Mutual.
John Day, senior vice president, carrier and industry relations, AMS Services, added, "Carrier Passport's single sign-on solution eliminates the need to remember and re-enter multiple logins and passwords, and provides immediate access to carrier Web sites from TransactNOW. When combined with real time inquiries and the impending addition of endorsement processing, adding Carrier Passport to TransactNOW has brought new interest among regional as well as national carriers. We are excited to have West Bend Mutual join with us to dramatically improve the customer service being delivered by our agency customers to their insureds."
TransactNOW™ uses ACORD standards and XML technology to integrate carrier web site functionality into agency management system workflow. This means transactions and carriers can be rapidly added, and agents can rapidly deploy. Developed in close cooperation with The AMS Users' Group, TransactNOW™ is available to agencies using all AMS management system products. For further information, contact AMS at iisg@amsworld.com.
About West Bend Mutual
Since 1894, West Bend Mutual has come to stand for excellence through the use of innovative products,
steady growth, and financial stability. This reputation for excellence is recognized not only by our
policyholders, but by the insurance industry itself. Since 1973, we have maintained an A+ (Superior) rating
by A.M. Best, financial analysts of the insurance industry. West Bend Mutual is also proud to be a member of the 2002 Ward's 50 Benchmark Group.
For more information about West Bend Mutual visit our web site at www.westbendmutual.com.
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